Want to swap your order? Returning Something ?

Returns and Exchanges are EASY!

We know you will love your items, however if for some reason it doesn’t make you feel extremely RARE we are happy to return or exchange your item.

Step 1: Returns must be made within 14 days of receipt. To return your unwanted items, please send an email to contactus@customrare.co.uk with your order number and reason to return. We will provide you with a returns address on receiving your email. (We are not financially responsible for shipping charges on returns)

Step 2: Return your items in the original packaging, with the tags still attached. We're unable to accept returns for any pierced jewellery, underwear or swimwear where the hygiene seal has been removed.

Please allow up to 14 working days for your parcel to be returned and your refund to be processed. We’ll email you as soon as we have processed your return; refunds take 2-5 days to reach your account.

*If you would like to EXCHANGE your item please follow the same process however in the initial email state that you would like to exchange your order.

Oh, and don't forget to keep proof of postage or tracking number - we'll need this if there are issues with your return or exchange. Returns will be inspected upon receipt, if we deem any of the items returned not in a re-sale-able condition, your refund will not be processed and the package will be sent back to you.