Returns and Exchanges are EASY!

Step 1: Returns must be made within 14 days of receipt. To return your unwanted items, please send an email to contactus@customrare with your order number and reason to return. We will provide you with a returns address on receiving your email.

Step 2: Return your items in the original packaging, with the tags still attached. We're unable to accept returns for any pierced jewellery, underwear or swimwear where the hygiene seal has been removed.

Oh, and don't forget to keep proof of postage or tracking number - we'll need this if there are issues with your return.

Please allow up to 14 working days for your parcel to be returned and your refund to be processed. We’ll email you as soon as we have processed your return, refunds take 2-5 days to reach your account.

*If you would like to EXCHANGE your item please follow the shame process.